Refund and Return Policy

At MIRFA, we are deeply committed to ensuring your satisfaction throughout your shopping experience. We recognize that occasions may arise when returns and refunds become necessary. To guide you seamlessly through this process, we urge you to carefully review our comprehensive Refund and Return Policy, which outlines how we manage such situations.

Returns Eligibility

We extend our acceptance of returns under the following circumstances:

1. Defective or Damaged Items: If you receive a product that exhibits defects or arrives in a damaged condition, kindly inform us within [7 days] from the day you received your order. We will promptly facilitate a return, initiate a replacement, or process a refund as appropriate.

2. Wrong Item Delivered: In the event that you receive an item that differs from your original order, please reach out to us within [7 days] of receiving the package. We will assist you in arranging the return and managing the exchange process.

Return Process

To initiate a return, we kindly request you to follow these steps:

  1. Get in touch with our dedicated customer support team through [bazarly.iq@gmail.com] to notify us of your intention to return an item, along with the reason for the return.
  2. Our support team will provide you with clear instructions on how to package and return the item.
  3. Ensure that the item is returned in its original condition, unworn, unwashed, and accompanied by all original tags and packaging.
  4. Ship the item back to the address provided by our support team.
  5. Once the returned item is received and its condition is verified, we will proceed with the appropriate action, whether it be a refund, replacement, or exchange, based on your specific request.

Refunds

Refunds will be processed according to the following guidelines:

  1. For defective, damaged, or wrong items, a full refund, including the original shipping cost if applicable, will be issued.

Exclusions

The following items are not eligible for return or refund:

  1. Items that have been worn, washed, altered, or damaged after being received.
  2. Items lacking their original tags or packaging.
  3. Personalized or customized items.
  4. Items marked as final sale.
  5. change of mind
  6. Size problem: we understand the importance of finding the right size when shopping for clothing, To assist our customers in making informed decisions, we provide detailed size charts and measurements for each product on our website, We strongly recommend that customers review these size charts carefully before making a purchase to ensure they select the correct size. If you have any questions or need further assistance with sizing, our customer support team is always here to help.

Contact Us

For any inquiries or assistance related to returns, please do not hesitate to get in touch with our dedicated customer support team at [bazarly.iq@gmail.com]. We are here to provide you with the help you need.

Please bear in mind that our Refund and Return Policy is subject to changes. The terms in effect at the time of your purchase will govern the return process. We greatly appreciate your choice to shop with MIRFA, and your satisfaction remains our highest priority.

Warm Regards, The MIRFA Team